Refund policy

Due to the nature of our products, items cannot be returned once they are purchased. We want your cat to enjoy their goodies hassle-free, so please ensure your purchase is what you want before breaking the seal. If the product is unopened and you'd like to make a positive impact, consider donating it to your local cat rescue or shelter. For any concerns or questions, feel free to reach out to us at AlliesCatHouses@gmail.com

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at AlliesCatHouses@gmail.com. Please note that returns will need to be sent to the following address: 

Allies Cat House

1985 King Ave Rd

P.O. Box #208

Kings Mills, OH 45034

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at AlliesCatHouses@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.